Esh7an may g gather two types of information about you:
Personal information: which includes without limitation your name, address, phone number, email address) which may be collected from you when you request a pick up. This data will assist in providing the full service for you without causing any delays.
Shipment details: Esh7an will collect some shipments about your shipment to provide you with the special rate.
Failure to provide necessary personal information when requested will lead to low service or inaccurate data.
To register for an account on Esh7an, we require you to supply us with your email address and other information needed to contact you online and over the phone. We use your email address and other contact information you provide to confirm your request and communicate with you in case of any problem. We use your email to send you our promotions and some marketing materials from time to time. In some cases, we will share your email address with the shipping companies if requested to provide you with the full services requested.
The data which is requested to complete the pickup or delivery request must include name, address, phone number, email address and other information that Esh7an asks you to fill. Personal information collected at our website will be shared with the shipping companies to complete your request successfully.
Esh7an may disclose your personal Information to the shipping companies to provide you with the service requested by you through the website.
We are not allowed to share our Customer’s Personal Data with any third parties or advertising agencies.
Esh7an uses the personal information it collects to:
Verify your identity and assist you if you forgot your login details.
To assist in providing the services requested by you
To be user in marketing or promotional purposes.
For internal use for development and data analytics.
All the rates which are included in the website don’t include the custom’s charges which may occur in the destination. The Receiver’s responsibility is to pay the customs charges if any. These charges will be paid at the delivery of the shipment only.
The payment online gateway will be sent to the customer after confirming the request with our team via phone call. It shall include Visa, Master and K-net Gateways.
The customer refund procedure might take 2-10 Working days to be processed. The customer must follow up with the bank in case of any delay in crediting back the paid amount. We will send an email to the customer shows a proof of depositing the refunded amount in his bank account.
The prices listed on the website might change at any time without notice. The information on the website may be updated regularly so inaccuracies may occur during the process.
The rate shown on the website is estimated only based on the weight + dimensions entered by the customer. To have accurate data, the customer is responsible to enter the correct weight and correct dimensions.