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Terms & Conditions

To be a member of Esh7an, firstly its required that you fill in the registration form and then agree and undertake to comply with the user agreement for Esh7an. By filling in and ratifying the registration form or getting services or requesting a shipment using this system, the user agrees to be bound by the user agreement of Esh7an.

The terms and conditions apply to Esh7an website and its associated applications on iPhone, iPad, android and mobile site platforms.

Esh7an assist you to get a special rate from the shipping companies participated in the website and request a pick up from your address.

The purpose of this site is to provide a simple and convenient service to consumers, linking them to the shipping companies to send or receive shipments having a special rate.

Esh7an is a third party between the shipping companies and its customers; Esh7an doesn’t own any car and doesn’t handle any packaging or delivering the shipments as it’s the responsibility of the shipping company.

Esh7an only sends your data to the requested shipping company to arrange for the pick up or delivery. It’s very important for the customers to know that it’s the shipping company’s responsibility to provide excellent services with a superior quality and quick response.

Esh7an doesn’t guaranty the quality of any service provided by the shipping companies, however we will try to follow up with your requests to get them done without any delay.

Esh7an will not be liable or responsible for any services offered by the shipping companies that is delaying, or causing any kind of injuries, that is otherwise unacceptable to customers or that doesn’t meet the expectations of customers by any mean.

Customers are solely responsible for verifying the accuracy of delivery addresses and the contact details, Esh7an has no liability or responsibility for any such mistaken addresses.

The customer must choose the language of the website, then to choose the language of the website, then to choose the service he is looking for whether outbound, inbound and domestic service. Then, he will enter the shipment details and the customer is responsible for the accuracy of these details. Then, the website will show a comparison between the shipping companies including the rate and duration of delivery per company. The customer will choose the suitable company for him and ask for a pick up, then he will sign in and enter his contact details and submit the pickup request. Esh7an team will call him, confirm the details and the suitable time to pick up the shipment and will send the request directly to the shipping company.

Customer has the right to cancel the request up to 20 Minutes maximum from the confirmation time.

Any member of Esh7an has a ‘username’ and ‘password’ which are determined by the member herself/himself. The ‘username’ is personal to the member and the same ‘username’ is not given to two different members. The ‘password’ is only known by the user. The user can change the password at any time. Its solely under the responsibility of the user to select and protect the password. Esha7n informs the user about the promotions by emails and notifications throw the mobile application. Esh7an will share some contact details of the customers information with the shipping company to provide a quick service and accurate data without causing any delay from the shipping company side (the data which will be shared with the shipping companies is: Customer Name, Mobile Number, Address, Shipment details)

By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all aspects and that you will notify us of any changes for your personal information by updating your user profile on the site of by contacting us, you agree not to impersonate any other person entity or to use a false name or a name that you are not authorized to use.

Members password should be kept confidential always, and must not be shared or disclosed to anyone. You are responsible for all activities and requests that occur or a submitted through your user account.

Other than personally identifiable information, which is covered under Esh7an privacy policy, any material you post to this website will be considered non-confidential and can be shared or copied by any one.

You are prohibited from posting, uploading or transmitting to or from this website any material that:

  • Breaches any applicable local, national or international law.
  • Share an unauthorized advertising
  • Contains viruses or any harmful programs
  • Miss use the website (Including hacking)
  • Any offensive or obscene comments are not allowed
  • Promote violence of discrimination

The prohibited acts listed above are not limited to it only. You will pay Esh7an for all costs and damages which occurs because of your illegal acts.

Esh7an may terminate any agreement unilaterally at any time.

During any delivery made by the shipping companies, if the client is not available in the address specified in the system, the shipments ordered by the client will not be delivered to anywhere else unless he notify Esh7an team or the shipping company with the new address. Anyone in the address can receive the shipment based on the policy of the shipping companies in Kuwait.

All the rates which are included in the website doesn’t include the customers charges which may occur in the destination. The Receiver’s responsibility is to pay the customs charges if any. These charges will be paid at the delivery of the shipment only.

If the customer sent his shipment to the requested destination and he requested to return it back or the receiver refused to receive the shipment, then the shipper will bear all the charges which might be Customs & shipping charges. However, we will do our best to provide a special discount on these rates to support our customers. Esh7an will not bear any charges which might occur from returning the shipment.

Refund policy will be handled separately case by case and the refund might be full or partial refund after investigating the issue. In any case, we will ensure the customer satisfaction to save our relationship with our customers.

Customer is responsible to ensure that content of Shipment is Packed correctly to prevent damage. Esh7an will not be responsible for damage due to poor packing.

The payment method will be sent to the customer after confirming the request without team via phone call. It shall include Visa, Master and K-net Gateways.

The customer refund procedure might take 2-10 Working days to be processed. The customer must follow up with the bank in case of any delay in crediting back the paid amount. We will send an email to the customer shows a proof of depositing the refunded amount in his bank account.

In addition, the prices listed on the website might change at any time without notice. The information on the website may be updated regularly so inaccuracies may occur during the process.

The rate shown on the website is estimated only based on the weight + dimensions entered by the customer. To have accurate data, the customer is responsible to enter the correct weight and correct dimensions.